Frequently asked questions.
If your question isn't answered here, raise it on a call. We would rather give you an inconvenient answer early than sell you the wrong product.
Is there a free trial?
Not a self-service trial. Because setup is carried out for you, a trial account would be an empty system that tells you very little about how it would run your business. Instead there is a live demonstration deployment available today, and a guided session in which we show the system handling your type of work. Book a demo →
How long until I'm live?
Typically a few weeks from approval, including migration. The main variables are the condition of your existing data and how quickly your payment gateway account is approved. We will give you a realistic date on the call rather than an optimistic one.
Do you migrate my existing data?
Yes. Bookings, guests and rates are transferred as part of setup and checked against your records before you go live. If you are leaving a platform that makes exports difficult, tell us which one and we will advise honestly on what is recoverable.
Do I need my own website?
Booqello works with the website you already have: booking pages and embeddable widgets are added to it, carrying your branding, whether you use WordPress or something else. We do not sell a website builder. If you have no website at all, we will point you towards the most straightforward option rather than invent a product.
Whose payment account do bookings go into?
Yours. Payments run through a merchant account in your name and settle straight to your bank. We never hold your funds, and we take no commission or per-booking fee: a £3,000 hire carries no platform fee.
What support do I get?
UK-based support on every plan, from the team that built the platform and keeps it in live operation. Pro adds priority response. You will not be explaining your industry to someone working from a script.
What if I want to leave?
There is a twelve-month minimum term followed by three months' notice. On leaving, we export your bookings, guests and documents in a usable format, with no exit fee. Your data remains yours.
Is my data safe?
Each business has its own isolated database, hosted in the UK or EU, with access controls that restrict guest data by default. Card details never reach our servers; they go directly to the payment gateway. We are happy to discuss GDPR specifics and provide the documentation your own compliance requires.
Who can access my data?
Your business runs on its own separate database. Bookings, guests and documents are never pooled with another customer's, and nothing is aggregated across customers. Access on our side is limited to what is required to operate and support your system, and your data is never sold, shared or used for any other purpose. The specifics are set out in the data processing agreement you receive at sign-up.
Does it work on my phone?
Yes, on both sides. You can run the day from your phone, and guests book, pay and upload documents from theirs — which is where the majority of bookings now originate.
What is it built on, and will I pay for upgrades?
A modern, actively developed platform that we host, monitor and update for you. There are no version upgrades to purchase and no question of being left on an older release: every customer runs the current system.
Further questions?
Raise it on a call. Half an hour, no presentation, no pressure.