Bookings & payments

Take the booking. Take the money. Keep all of it.

Guests book on your own website at any hour and pay there and then. No per-booking fees, nothing added to your guest’s price, and payments settle into your bank account, not ours.

The booking journey

Live availability and instant confirmation.

Guests see what is genuinely free, pick their dates, add what they need and pay in one pass. Phone and walk-in bookings enter the same Booqello calendar, so availability is never in doubt.

  • Real-time availability across your whole fleet or portfolio, on your own website
  • Mobile-first checkout, completed in one pass
  • Extras, discounts and special offers applied as they book
  • Staff-created bookings for phone, email and walk-ins
The extras step of a booking: add-ons priced per booking, per day and per person, with the quote updating as they are chosen.

Coastway Motorhomes — the extras step, with the quote updating as they are chosen.

The payments view of a booking: deposit taken, balance outstanding with its due date, and the security deposit shown separately as a refundable hold.

Coastway Motorhomes — the guest’s own payments page.

Getting paid

Cards, wallets and 3-D Secure* — through your own merchant account.

Payments run through a gateway in your name and we never hold your funds. We take no percentage of your bookings in any market except one: a vehicle-hire operator on Starter, where it is 1% of hire revenue capped at £51 a month instead of a per-vehicle charge. Campsites, glamping and holiday lets pay per unit, and no percentage at all.

  • Card payments with 3-D Secure built in
  • Apple Pay and Google Pay on supported devices
  • Your own merchant account — funds settle directly to you
  • Every payment recorded against the booking, with receipts and invoices
Payment collection

Deposits, balances and holds*, collected automatically.

Take a deposit at booking, fixed or as a percentage. The balance is then collected automatically on your schedule. Refundable damage deposits are pre-authorised on the card — held, not taken — and released once your inspection window has passed.

  • Deposits as a fixed sum or a percentage, per unit if you want
  • Automatic balance collection, with an escalating chase on Growth
  • Refundable damage deposits by pre-authorisation, released automatically
  • Seasonal rate cards and discount codes
  • Pay Monthly instalment plans, charged automatically Growth
  • Loyalty, perks and gift vouchers Growth

* Supported in full with Opayo, Booqello’s preferred merchant payment provider — see integrations.

See how balance recovery works →

No commission on Growth or Pro

A £3,000 hire carries no platform fee on Growth or Pro. A vehicle-hire operator on Starter bills 1% instead of a per-vehicle charge, so that same hire costs £30, capped at £51 a month.

Refunds and adjustments

Refund any amount against the original payment, add charges mid-hire, and keep an itemised record.

The same engine, priced three ways

One pricing engine. Three businesses that charge nothing like each other.

Per night, per person, per booking, per dog. Three screens from three of the example businesses — identical software, with nothing changed but the settings.

A campsite's extras: electric hook-up and an extra car per night, a dog per night, an awning, a firewood net, a gas cylinder and late checkout.

Alderfield Camping Park. Hook-up £6 a night, dog £4 a night, gas cylinder £28 once.

A glamping site's date step: a two-night stay priced live, with an afternoon check-in included and a morning check-out charged as an upgrade, and alternative pods offered against the same dates.

Wildacre Glamping. Arrival and departure times priced as options, and other pods offered against the same dates.

A holiday-let business's extras: a welcome hamper, a mid-stay clean, a dog, hot tub heating, logs, a travel cot and highchair, and late checkout.

Saltbrook Cottages. Welcome hamper £35, mid-stay clean £45, travel cot £10.

See a real booking taken, end to end.

We will walk you through a live booking and payment on a working Booqello system.

Book a demo